We are honored that you have chosen us to help care for your family. Our physicians follow evidence-based guidelines to provide proper care and treatment for all of our patients. We are a Patient Centered Medical Home. The Patient-Centered Medical Home (PCMH) is a care delivery model whereby patient treatment is coordinated through their primary care physician to ensure they receive the necessary care when and where they need it, in a manner they can understand.

Office Hours

For the convenience of patients, OHPA has offices in two locations. The Belle Meade office is located at 5819 Old Harding Pike and our Bellevue office is located at 7640 Hwy 70 South.

  • Daytime office hours at both locations are 9:00a.m. – 5p.m. Monday-Friday, by appointment.
  • Night clinic will be held Monday – Friday until 7p.m. at alternating office locations, by appointment. *Please ensure staff confirms your appointment location.
  • Weekend clinic will be held at the Old Harding Pike Office from 9:00a.m. – 3:00p.m. on Saturday and Sunday, by appointment.
  • Calls for same day appointments are taken beginning at 7:00a.m. Monday – Friday and 8:00a.m. on Saturday-Sunday.

Services Offered at OHPA

  • Newborn educational classes
  • Interactive website
  • In-house lab
  • Night and weekend hours for our sick patients
  • Electronic medical records for better access
  • Specific testing available for eyes, cholesterol and other special needs or requests
  • We offer a free monthly class for expecting parents. Check our website for dates and times. Led by one of our own pediatricians, this class gives you a good foundation on what to expect after your baby is born.  www.ohpa.com.

Website

Old Harding Pediatric Associates makes many of our services available on our website. Patients can request non-urgent appointments, educational information. The website address is www.ohpa.com and is a secure way to communicate with our office.

Telephone Calls

You may reach all our offices by calling 615-352-2990. Our staff strives to answer and direct your calls to the correct resource as quickly as possible. Sometimes this may mean non-emergency calls are placed on hold. Rest assured, we will take your call as quickly as possible and make every effort to provide you with the assistance you and your child need. If your child awakens with a non-emergent illness, it is not necessary to call our office first thing in the morning. A call an hour or two after our office has opened may be answered more quickly and still allows, when needed, time for scheduling an appointment for the same day.

In-House Lab

We have our own in-house lab to better serve our patients. We have certified lab technicians who are available in Bellevue from 9:00a.m. – 11:30a.m. and 1:00p.m. – 4:30 p.m., and in West Meade from 9:00a.m. – 11:30 a.m. and 1:00p.m. – 7:00 p.m. to accept patients for throat cultures without an appointment. This applies to patients without vomiting or rash, and patients over 2. Our lab is capable of everything from basic blood work and throat cultures, to cholesterol screenings and diabetes checks. Your physician can order labs that are consistent with your child’s needs.

Appointment Needs

Our physicians see children and adolescents by appointment for:

  • Well child visits
  • Office visits for your specific needs
  • Follow up care on specific illness or condition
  • Consultations
  • Prenatal (expecting parents)

Please plan well in advance when scheduling well-child visits. With regulation changes in schools, camps, and athletics, we try to accommodate everyone’s needs. However, planning ahead will ensure that you get the day and time you need. Appointments can be requested on our website at www.ohpa.com or by calling 615-352-2990.

For a Consultation

If you feel an extended discussion is needed to address a serious concern about your child, please call in advance. Consultations with the doctor can be arranged. There is a charge for this service.

For Triage

Calls for triage are taken by nursing personnel trained to help you with routine information and to answer non-emergency questions. You can help this process go smoothly by having a paper and pencil on hand to take notes and also the name and telephone number of your pharmacy. There is no charge for triage calls.

Our goal is to respond to your call as quickly as possible. If your call requires a detailed answer, your physician or the nurse will return your call as time permits. Triage questions can be asked in a secure manner on our website at www.ohpa.com.

For Prescription Refills

Please plan ahead and call our triage staff during regular office hours for refills. Be prepared by having on hand the name, dosage, and frequency of the drug you need refilled, as well as the telephone number of your pharmacy. Prescriptions for new medications are not given over the telephone. Refill prescriptions can be requested on our website at www.ohpa.com. Please provide 24 hour notice for prescription refills.

In an Emergency

Urgent calls requiring the attention of the physician are returned as soon as possible, and emergency calls are handled immediately. However, if your child is experiencing a life-threatening situation, call 911 immediately.

In a non-life-threatening emergency, you can assist us in responding rapidly by letting the operator know you are calling about an emergency and supplying the patient’s name, age, doctor, and the nature of the emergency. You may call 615-352-3504 during office hours if you need immediate attention.

After-Hours Calls

After 5:00p.m. on weekdays and after noon on weekends, clinic calls are forwarded to our answering service. The answering service will take your information and if it is regarding an acute medical issue, a nurse will call you to discuss your needs. A doctor is also on call for any emergencies. Calls regarding routine medical matters and prescription refills should be handled during regular business hours.

Physician Privileges

Old Harding Pediatric Associates physicians have privileges at:

  • Vanderbilt Children’s Hospital
  • St. Thomas Midtown Hospital
  • Centennial Medical Center

If your child requires hospitalization, his or her pediatrician will coordinate admission.

Financial Policy

One of the by-products of today’s rapidly changing health care environment is the ever increasing role insurance carriers play in the delivery of patient care. Some managed care companies place restrictions on the medications we can prescribe for your child, to whom referrals can be made, the types and frequency of care we can provide and even the hospitals to which your child can be admitted.

Old Harding Pediatric Associates works closely with patients, families and insurance carriers to ensure that quality care is delivered in a cost. You play an important role in assisting us in providing you with care.

The Parent/Guardian’s Responsibilities

You can help us work cooperatively and efficiently with your insurance carrier by notifying us immediately if your coverage or insurance changes. You are also responsible for telling us about specific laboratories and other service providers which your insurance requires you to use in order to qualify for benefits before care or services are ordered. When in doubt, contact your insurer’s customer service representative for clarification. Please present your insurance card at each visit to our office.

We expect you to provide us with your medical history, as well as information about any care you obtain outside of our Practice to include your current medications, recent test results, visits to other doctors and health care providers, behavioral health services, hospitalizations, an emergency department visits.

Insurance Carriers

Old Harding Pediatric Associates is under contract to a wide range of insurance companies. This list changes frequently, so please verify that we are in network with your provider. You are responsible for notifying us immediately regarding changes in your coverage.

Test and Laboratories

Some diagnostic tests can be performed in the lab at our office. Your insurance may designate specific laboratories or facilities to which you must be referred in order to receive full coverage for these tests and procedures. You will be billed separately for tests and services provided by outside facilities. It is your responsibility to know which facilities are covered by your plan and to communicate this to your child’s physician and nurse. If you are unsure, contact your insurer’s customer service representative for clarification.

Billing

Payment for care is due at the time of services are rendered. If Old Harding Pediatric Associates has a contract with your insurer, we will submit the claim to your insurance.

You are expected to make a co-payment or deductible payment at the time of service. You may receive a bill from us reflecting any outstanding balance after the insurance has cleared. To remain in good standing with our business office, the bills should be paid within 30 days of the invoice date.

If we are not under contract with your insurance company, you must pay the bill in full when services are rendered; we will provide you with the usual and customary documentation so you file for benefits.

To Discuss a Bill

Please call 615-352-2995 to reach our business office staff. They can help you with billing questions and other business matters. Business Office hours are 8:30a.m. – 5:00p.m., Monday – Friday.

Right to Privacy

Old Harding Pediatric Associates takes your child’s legal right to privacy seriously. We will discuss your child’s health, medical history and financial record only with custodial parent(s) or legal guardian(s).

In keeping with Tennessee law, information will not be released to non-custodial parents, family members or others who may ask for documentation or inquire about your child’s medical status, history of care or medical record. We also follow the Federal HIPAA Law of Privacy and take it very seriously. Please contact our privacy officer with any questions.

If you are a child’s legal guardian or parent and call our office to inquire about the patient’s record, you may be asked specific questions to confirm your status and identity. Please understand this is done to protect your child’s right to privacy.

Should you wish to authorize release of this information to other parties, please contact us for appropriate protocol.

Copies of Medical Records

Old Harding Pediatric Associates will provide copies of your child’s medical records to other individuals only after you have signed a form agreeing to their release. There is a fee for each set of duplicate records. This fee must be paid before the duplicate file is created. Please allow seven working days to process this request.